Financial Services

Nugss offers various programs for students in need.

These services are available to all UNBC students who have a demonstrable need.  
All information required for the forms is considered totally confidential.

FOOD BANK

NUGSS provides a food bank for the whole UNBC community. There are few ways you can access the food bank: 
You can stop by NUGSS office and one of the staff members will help you obtain food items. You can also email nugss-ombuds@unbc.ca (or nugss-hello@unbc.ca) and we can make different arrangement.

FOOD VOUCHER

NUGSS also provides food vouchers for local Save on Foods for students who need perishable items, such as fresh fruit, vegetables, milk, etc…and other items not supplied by the NUGSS food bank. A form is available at the NUGSS office or online.  
Food vouchers are designed to provide temporary assistance to students in emergency situations and therefore are available once per semester.

Monetary Donations 
NUGSS always welcomes monetary donations from individuals and businesses. Monetary donations are highly encouraged since they are the most flexible when it comes to purchasing the items we need the most. NUGSS is also able to provide charitable donation receipt.

Non-perishable food donations 
You are also welcome to drop off non-perishable food items at NUGSS office. Items can also be dropped off in a bin in front of NUGSS office.

Food/Fundraising Efforts  
NUGSS encourages Food/Fundraising efforts by students. For more information and help please stop by NUGSS office.

Email: nugss-ombuds@unbc.ca  Phone: (250) 960-6427

The Office of the Ombudsperson at the University of Northern British Columbia (UNBC) is located in the NUGSS office.

Contact Information:
Email: nugss-ombuds@unbc.ca
Phone: (250) 960-6427

The mandate of The Ombuds Office is to receive, investigate and seek to resolve complaints from Students and Employees related to all areas of operation of the University.

The Ombuds seeks resolution of complaints in a timely and effective manner, ideally at the lowest level.

It is the job of the Ombuds to assist in resolving problems faced by members of the University community, including students, faculty, support staff and administrators, by offering an impartial and confidential alternative. The Ombudsperson does not advocate for any side in a dispute - but rather seeks to encourage fair resolutions. This is done in one of several ways: In many cases, students can resolve a matter after options are discussed, including ways to approach the problem. In others, the Ombuds might provide assistance by facilitating communication to promote better understanding. In some cases, the Ombuds will investigate the matter and, although the Office has no authority to issue binding decisions, provide a recommendation of what the Ombuds believes to be a fair resolution.

This web site is designed to be a source of information, both about the role of the Ombuds Office and how to approach problems. Click here for more information about the Ombuds Office and procedures. If you have any questions or comments, please do not hesitate to contact the Ombudsperson.

Appointments
Appointments can be made directly to the Ombuds via the NUGSS office, phone (960-6427) or email (nugss-ombuds@unbc.ca). It is important for you to know that though UNBC takes the standard precautions to ensure the confidentiality of your email, it is generally considered to be a less secure way of communicating than a phone call or personal appointment.

Emergency Financial Aid

The NUGSS Emergency Aid fund is available to students in good standing with the Society who demonstrate considerable need in meeting the necessities of life. Emergency Aid can be awarded to a maximum of $250 per qualified student per academic year. The fund will be available to students that have exhausted all other avenues within the University, including the Emergency Aid Loan Fund. Prior to applying for an Emergency Aid grant from NUGSS you must first have applied for, and been rejected for, an Emergency Aid Loan through Student Services.

Emergency Food Aid

NUGSS maintains throughout the year a stock of items for students who find themselves in need of Emergency Food Aid. Students who wish to access this supply need to contact the Ombudsperson or the NUGSS office.

The Food Aid program is always in need of your help. If you are able to donate food supplies, or wish to organize an event in support of the program, please contact the Ombudsperson or the NUGSS office.